Privacy Policy

Last updated: May 25, 2026

This Privacy Policy explains how Zoo Voice.AI ("Zoo Voice," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, request a demo, communicate with us, or evaluate our AI voice, chat, SMS, and guest communication services.

This policy is intended for website visitors, prospective customers, and business contacts. Customer contracts, data processing addenda, statements of work, or other written agreements may provide additional terms for paid services.

Information We Collect

We may collect the following categories of information:

Contact and business information: name, work email, phone number, job title, company or attraction name, website, and business address.
Demo request information: details you submit about guest questions, bookings, handoff rules, hours, ticketing, memberships, attractions, events, workflows, and service goals.
Communications: emails, form submissions, call notes, SMS messages, chat messages, calendar details, support requests, and related metadata.
AI interaction data: demo prompts, call or chat transcripts, recordings, summaries, testing notes, routing outcomes, and quality review observations when you interact with or evaluate our AI systems.
Website and device data: IP address, browser type, device type, pages viewed, referring page, approximate location, timestamps, and similar analytics or log data.
Cookies and similar technologies: information collected through cookies, pixels, local storage, analytics tools, and related technologies used to operate and improve the site.

How We Collect Information

We collect information directly from you when you submit a form, request a demo, contact us, schedule a call, reply to a message, or test a demo. We may also collect information automatically through website analytics and from public sources, such as your attraction website, public business listings, or publicly available visitor information used to prepare a demo.

How We Use Information

We may use information to:

Respond to inquiries and demo requests.
Prepare, personalize, test, and improve Zoo Voice.AI demos.
Provide, operate, support, secure, and improve our website and services.
Communicate about demos, service fit, onboarding, support, updates, and account matters.
Analyze website performance, visitor behavior, conversion paths, and content effectiveness.
Review AI interactions for quality, safety, accuracy, escalation behavior, and product improvement.
Develop and refine knowledge bases, routing flows, scripts, prompts, and support workflows.
Detect, prevent, and respond to fraud, abuse, security incidents, technical problems, and unauthorized activity.
Comply with legal obligations, enforce agreements, and protect our rights, users, customers, and the public.

AI Voice, Chat, SMS, Recordings, And Transcripts

Zoo Voice.AI provides and demonstrates AI-assisted communication tools. If you call, text, chat with, test, or otherwise interact with one of our AI systems, your interaction may be recorded, transcribed, summarized, analyzed, and reviewed to operate the demo or service, improve quality, troubleshoot issues, and support routing or follow-up.

Customers using Zoo Voice.AI are responsible for providing any notices, consents, call recording disclosures, AI disclosures, privacy notices, and opt-out mechanisms required for their own guests, staff, callers, and end users.

SMS And Email

If you provide your phone number and opt in or otherwise consent, we may contact you by SMS or phone about your inquiry, demo, service evaluation, or account relationship. Message and data rates may apply. Message frequency may vary. You can opt out of SMS by replying STOP, and you may receive a confirmation message. You can request help by replying HELP or contacting us at hello@zoovoice.ai.

We may send transactional or relationship emails related to your request or account. You can unsubscribe from promotional emails using the unsubscribe link when provided or by contacting us.

Cookies And Analytics

We may use cookies and analytics tools to operate the website, remember preferences, understand traffic, improve content, measure marketing performance, and diagnose technical issues. Browser settings may allow you to block or delete cookies, but some site features may not work as intended.

How We Share Information

We may disclose information to:

Service providers: hosting, analytics, communication, CRM, scheduling, email, SMS, voice, AI infrastructure, security, support, and workflow vendors that help us operate our business.
Professional advisors: attorneys, accountants, auditors, insurers, and advisors where reasonably necessary.
Business transfers: parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
Legal and safety purposes: regulators, law enforcement, courts, or others when we believe disclosure is required or appropriate to comply with law, enforce terms, protect rights, or prevent harm.
With consent: other parties when you direct us or authorize us to share information.

We do not sell personal information for money. We do not knowingly use demo request information to target unrelated third-party advertising.

Customer Data And End-User Data

When we provide services to a customer, we may process information about that customer's callers, guests, members, staff, or prospects on the customer's behalf. In that context, the customer is generally responsible for determining what information is collected and how it is used, and Zoo Voice.AI acts as a service provider or processor under the applicable agreement.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including to respond to inquiries, provide demos or services, maintain business records, improve systems, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information, the customer relationship, contractual requirements, legal requirements, and operational needs.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No website, communication channel, AI system, or storage method can be guaranteed to be completely secure.

Your Choices And Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, objection, restriction, or withdrawal of consent for certain personal information. To make a request, contact us at hello@zoovoice.ai. We may need to verify your identity before responding.

You can opt out of SMS by replying STOP. You can request that we stop promotional email by using an unsubscribe link or contacting us. You can also use browser settings or industry tools to limit some cookies and tracking technologies.

Children

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.

International Visitors

We are based in the United States. If you access the website or services from outside the United States, your information may be processed in the United States or other locations where we or our service providers operate.

Third-Party Links And Services

Our website or communications may link to third-party websites, tools, booking systems, social platforms, payment systems, or customer systems. We are not responsible for the privacy practices of third parties. Review their policies before providing information.

Changes To This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when it was last revised. Material changes will be posted on this page or communicated as required by law.

Contact

Questions or requests about this Privacy Policy can be sent to hello@zoovoice.ai.